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Privacy Policy

Last Updated: [15/10/2024]

FIGHTR. ONLINE PTY LTD ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.fightr.online ("Site") and use our online training program ("Services"). By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Introduction

We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we handle your personal information, including sensitive information, and outlines your rights regarding access and correction of your personal data.

2. Personal Information We Collect

2.1 Information You Provide

We may collect the following personal information directly from you:

  • Contact Information: Name, email address, mailing address, phone number.
  • Payment Information: Credit card details or other financial information required to process transactions.
  • Account Information: Username, password, and profile details.
  • Communications: Any information you provide when contacting customer support or participating in surveys and feedback forms.

2.2 Information Collected Automatically

When you interact with our Site and Services, we may automatically collect:

  • Usage Data: Information about how you access and interact with our content, including IP address, browser type, pages visited, and time spent on pages.
  • Device Information: Information about the device you use to access our Services, such as hardware model and operating system.
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies (see Section 8).

3. How We Collect Personal Information

We collect personal information in several ways:

  • Directly from You: When you register for an account, subscribe to our Services, make a purchase, or communicate with us.
  • Automatically: Through your use of our Site and Services via cookies and other tracking technologies.
  • Third Parties: From service providers who assist us in providing our Services (e.g., payment processors).

4. Use of Personal Information

We use your personal information for the following purposes:

4.1 Providing and Improving Services

  • Account Management: To process your registration and manage your account.
  • Service Delivery: To provide you with access to course materials and track your progress.
  • Customer Support: To respond to your inquiries, feedback, or complaints.

4.2 Communications

  • Transactional Messages: To send you confirmations, invoices, technical notices, updates, security alerts, and administrative messages.
  • Marketing Communications: To send you newsletters, promotions, or other marketing materials (you may opt-out at any time).

4.3 Personalization

  • User Experience: To tailor content and recommendations to your interests.
  • Analytics: To understand how users interact with our Services and improve them accordingly.

4.4 Legal and Security

  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  • Security: To detect, prevent, or investigate security breaches, fraud, and other unauthorized activities.

5. Disclosure of Personal Information

We may disclose your personal information under the following circumstances:

5.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting services
  • Customer service

These service providers have access to personal information needed to perform their functions but are obligated not to disclose or use it for other purposes.

5.2 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

  • Compliance with legal processes
  • Responding to government or regulatory requests
  • Protecting the rights, property, or safety of our company, users, or others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

5.4 Consent

We may share your information with third parties if you have given us your explicit consent to do so.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure by:

  • Technical Measures: Using encryption, firewalls, and secure server environments.
  • Organizational Measures: Restricting access to personal information to authorized personnel only.
  • Payment Security: Complying with Payment Card Industry Data Security Standards (PCI DSS) for processing payments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Access and Correction

7.1 Accessing Your Information

You have the right to request access to the personal information we hold about you. To do so, please contact us using the details provided in Section 12. We will respond to your request within a reasonable time.

7.2 Correcting Your Information

If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, please contact us to request correction. We will take reasonable steps to correct the information to ensure that it is accurate, complete, and up-to-date.

8. Cookies and Tracking Technologies

8.1 Cookies

We use cookies and similar tracking technologies to:

  • Enhance user experience
  • Analyze usage patterns
  • Deliver personalized content and advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Services may not function properly without cookies.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our Services.
  • Performance Cookies: Collect information about how you use our Services.
  • Functionality Cookies: Remember choices you make to improve your experience.
  • Targeting Cookies: Deliver advertisements relevant to you and your interests.

9. Third-Party Services

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By providing your information, you consent to such transfers.

11. Children's Privacy

Our Services are intended for users of all ages. However, if you are under the age of 16, you should obtain permission from a parent or guardian before using our Services. We do not knowingly collect personal information from children under 13 without parental consent. If you become aware that a child has provided us with personal information without consent, please contact us, and we will take steps to remove such information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

13. Your Rights and Choices

13.1 Opt-Out

  • Marketing Communications: You may opt-out of receiving marketing emails by following the unsubscribe link or instructions provided in any email we send.
  • Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being used.

13.2 Do Not Track

Our Services do not respond to Do Not Track signals. You can learn more about Do Not Track by visiting www.allaboutdnt.com.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

FIGHTR. ONLINE PTY LTD
Address: 29 Dugandan Street, Nerang, QLD, 4211, Australia
Email: support@fightr.online

We will respond to your inquiry within a reasonable timeframe.

15. Complaints

If you are not satisfied with our response to your privacy-related concern, you may contact the Office of the Australian Information Commissioner (OAIC):

16. Acknowledgment

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

FIGHTR. ONLINE PTY LTD
ACN: 678 798 975
29 Dugandan Street, Nerang, QLD, 4211, Australia